Question 1

What is a 3D photo frame / glowing light picture?

Accepted Answer

A 3D photo frame (sometimes called a lithophane) is a personalised wooden frame that turns your photo into a thin, sculpted panel. When you place a light behind it, your image glows beautifully. We make each frame from real wood and customise it in the UK with your chosen photo. Our version is called Poetry of Light.

Question 2

Does the frame include a backup 2D picture?

Accepted Answer

Yes. Every 3D photo frame comes with a high-quality 2D print of your image. You can swap it in during the day, or whenever you prefer the traditional look over the glowing 3D effect. It's easy to switch between the two — so you get the best of both.

Question 3

How do I turn my photo into a personalised wooden frame?

Accepted Answer

Simply choose your frame size and material, upload your photo, and add any notes for personalisation. We make each piece to order in the UK. Your photo is transformed into a glowing 3D panel set inside a solid wooden frame. The process typically takes a few days before we dispatch with express delivery.

Question 4

What photos work best for a custom 3D picture frame?

Accepted Answer

Clear, well-lit photos with good contrast work best — faces, pets, landscapes, and special moments all translate beautifully. Avoid very dark or blurry images. If you're unsure, our support team can advise. We recommend high-resolution photos for the best result.

Question 5

Do you deliver to the UK and Ireland?

Accepted Answer

Yes. We're based in the UK and offer express delivery included at no extra cost on eligible routes. When stock allows, we aim to get your item to you within 2 days. Most orders arrive within 1–2 working days after dispatch. We also ship to Ireland and selected international destinations. See our shipping policy for full details.

Question 6

Are Vettil frames made from real wood?

Accepted Answer

Yes. We only use high-quality, authentic wood — no printed grain or fake finishes. Every frame is made to order with real wood construction, from the frame itself to the presentation box. Quality is non-negotiable.

Question 7

Are your frames a good wedding gift?

Accepted Answer

Yes. Our personalised frames make a beautiful custom wedding gift — the couple's favourite photo in a real wooden frame. It's thoughtful, unique, and something they'll treasure. We also offer express UK delivery so you can order closer to the date.

Question 8

Can I use a personalised frame as a memorial gift?

Accepted Answer

Yes. Many customers choose a personalised frame to honour someone special. Your photo is turned into a glowing 3D picture in a dignified wooden frame — a warm, lasting way to remember. We treat every order with care.

Question 9

What if I'm not happy with my personalised photo frame?

Accepted Answer

We stand behind our work. If something arrives damaged, not as expected, or you're simply not happy, we'll aim to put it right. We offer generous guarantees, refunds and helpful support. Reach out to us at help@vettil.com and we'll work with you to resolve any issues.

Frequently asked questions